Delete your account
You can delete your Groomto account and its data at any time — from inside the app, or by sending us a request from this page. This page covers both the Groomto customer app and the Groomto Partner app.
Customers discovering and booking salon, spa, makeup, tattoo and grooming services.
Salon, spa, studio and grooming business owners and their staff managing bookings.
Option 1 — delete from inside the app
This is the fastest route and takes effect immediately. Pick the app you use.
Groomto — customer app
- 1Open the Groomto app and sign in.
- 2Tap Profile in the bottom navigation bar.
- 3Tap Account & Settings.
- 4Tap Delete account.
- 5Read what will be removed, then type DELETE to confirm.
Deletion runs immediately and cannot be undone. Cancel any upcoming booking first — once the account is gone you will not be able to view or manage it.
Groomto Partner app
- 1Open the Groomto Partner app and sign in.
- 2Tap Settings — the gear icon at the bottom right.
- 3Tap your salon card, which opens Salon Profile.
- 4Scroll to the Danger Zone section at the bottom.
- 5Tap Delete Account, then type DELETE to confirm.
Deletion runs immediately and cannot be undone. Your listing stops accepting bookings at once, and your stylist records are removed with the business. Settle any accepted booking and any pending payout before you delete — neither can be recovered afterwards.
Option 2 — request it from here
Lost access to the app or your number? Send us a request and we will verify you before deleting. We may contact you on your registered number to confirm the request is genuine.
Send a deletion request
Fill this in and we will open a prefilled email to our privacy team. Send it from the email address registered on your account so we can verify you without extra steps.
What happens, and when
Deleting from the app takes effect at once. In a single database transaction your record is anonymised, you are signed out on every device, and the login is blocked so the account cannot be reopened.
Your name, phone number, email, profile photo, favourites and saved device tokens are cleared from our production systems at the same moment — there is no waiting period.
This step applies only to requests sent by email. We verify that you are the account holder, run the same deletion, and email you to confirm it is done.
Encrypted backups taken before the deletion are purged on their rolling cycle. They are not accessible in the app or to our support team.
What we delete
- Your name, mobile number, email address, profile photo and gender.
- Saved addresses, favourites and search history.
- Device identifiers, push notification tokens and app usage data linked to you.
- Photos you uploaded to reviews, your profile, or — for Partners — your business gallery.
- Promo-code eligibility. Promo codes and loyalty points have no cash value and are not refundable.
- For Partners: your business listing, service catalogue, working hours, offers and stylist records.
- Marketing preferences and mailing-list entries.
What we must keep — and why
- Booking and payment records
Why: Indian tax and companies-law record-keeping obligations, and defence of chargebacks.
How long: 6 years (72 months), held in a restricted financial ledger and detached from your profile.
- Reviews you wrote
Why: Removing them would distort the public rating other customers rely on.
How long: Kept but anonymised — your name becomes "Groomto user". Ask us and we will delete the review text itself.
- Partner tax identifiers (PAN, GSTIN)
Why: They belong to the GST records for bookings already settled, which we cannot lawfully drop.
How long: Held in a restricted audit record for 6 years (72 months). No documents are stored — only these two identifiers.
- Loyalty points balance
Why: Account deletion anonymises your record rather than dropping the row, and the points balance stays on it. It is no longer linked to you and cannot be redeemed by anyone.
How long: Retained on the anonymised record. Ask us if you would like it zeroed as well.
- Support tickets and dispute records
Why: Evidence for unresolved or potential disputes.
How long: Up to 3 years from resolution, minimised to what the dispute requires.
- Fraud and abuse signals
Why: To stop a banned account from immediately returning.
How long: A hashed, non-reversible marker of the device or number. It cannot be used to identify you.
Not sure you want to delete everything?
Deletion is permanent — bookings, reviews, loyalty points and, for Partners, your ratings cannot be restored. If you only want to change one thing, these are narrower options.
- Just stop the notifications: turn them off in Android Settings › Apps › Groomto › Notifications, or opt out of marketing from the link in any marketing email.
- Just remove location access: Android Settings › Apps › Groomto › Permissions › Location. Search by area name still works.
- Just delete a review or photo: open the review in the app and delete it, or ask us to remove it.
- Just correct your details: edit them under Profile — no need to delete the account.
- Just take a break as a Partner: set your business to unavailable in the Partner app instead of deleting it, and your listing, services and ratings are kept.