Terms & Conditions

2. Definitions

• "Platform" — the Groomto customer app, the Groomto Partner app and groomto.com.
• "Customer" — a person who uses the customer app to discover and book services.
• "Partner" — an independent salon, spa, makeup, tattoo or grooming business listed on the Platform, including its staff and authorised users of the Partner app.
• "Services" — the grooming or beauty services a Partner performs, in person, at its premises.
• "Booking" — a request by a Customer for Services at a stated date and time, accepted by the Partner.

3. What Groomto is — and is not

Groomto is a technology platform and an intermediary. We list Partners, take booking requests and process payments. We do not own, operate, staff, supervise or control any Partner, and we do not perform any grooming or beauty service ourselves.

• The contract for the Services is directly between the Customer and the Partner. Groomto is not a party to it.
• Each Partner is solely responsible for the quality, safety, hygiene, legality and timeliness of the Services it provides, for the qualifications of its staff, and for holding every licence and registration its business requires.
• Prices, service descriptions, photos, working hours and availability are supplied by Partners. We take reasonable steps to review listings but cannot guarantee their accuracy.
• Ratings and reviews are the opinions of the users who wrote them, not statements by Groomto.

4. Eligibility and your account

• You must be at least 18 years old and legally able to enter a contract.
• You must give accurate details and keep them current. One person, one account.
• You are responsible for everything done under your account, and for keeping your device and sign-in credentials secure. Tell us immediately if you suspect unauthorised access.
• A Partner account is held by the business. You are responsible for everything done under it, including by anyone you allow to use it.
• We may suspend or terminate an account that breaches these Terms, is used fraudulently, or creates risk for other users — see Termination.

5. Bookings

• Selecting a slot creates a booking request. A booking is confirmed only when the Partner accepts it and you see confirmed status in the app.
• A Partner may decline a request — for example if a slot was just filled or a stylist is unavailable. Where you have already paid online, a declined booking is refunded in full.
• Arrive on time. Partners may treat a late arrival as a no-show, and may not be able to hold your slot.
• Final price may differ from the listed price where the Services actually performed differ from those booked — for example a longer treatment or an added service you agree to at the venue. Any such change is agreed between you and the Partner.
• Groomto does not guarantee that any particular Partner, staff member, slot or price will be available.

6. Payments, promo codes and loyalty points

• You may choose "Pay at venue" — you pay the Partner directly — or "Pay now", processed by our third-party payment gateway.
• Online payments are subject to the gateway's terms. Groomto does not store your card, UPI or bank credentials.
• Where you pay at the venue, any dispute over the amount charged is between you and the Partner. Groomto will help mediate but is not liable for the amount.
• Prices shown include applicable taxes unless stated otherwise. Partners are responsible for their own tax compliance and for issuing invoices for their Services.
• Promo codes are single-use unless stated, are not transferable, have no cash value, may exclude certain Partners or services, and expire on the date shown. We may withdraw a code or reverse a discount obtained through abuse, bulk account creation or cancelled bookings.
• Loyalty points accrue on completed bookings, have no cash value, cannot be sold or transferred, and may expire after a period of inactivity as stated in the app. Points on a cancelled or refunded booking are reversed. We may adjust the earn or redeem rate with prior notice in the app.

7. Cancellations, rescheduling and no-shows

• You may cancel or reschedule a booking from the app up to the cut-off shown on that booking.
• Cancelling within the cut-off, or not turning up, may incur a cancellation fee where the Partner has published one on its listing. The fee is shown before you confirm the cancellation.
• If a Partner cancels a confirmed booking, or cannot deliver the Services, you are entitled to a full refund of anything paid online. We may also help you find an alternative slot.
• Repeated no-shows may lead to booking restrictions on your account.

8. Refunds

Refunds apply to amounts paid online through the Platform. Amounts paid directly to a Partner at its venue must be settled with that Partner.

Approved refunds are initiated within 3 business days to the original payment method. Your bank or UPI provider typically credits them within 5 to 7 business days; that leg is outside our control.

9. Additional terms for Partners

These apply to you if you use the Groomto Partner app.

• You confirm you are lawfully entitled to operate your business and hold every licence, registration, permit and insurance it requires. You will give us accurate business, PAN and GSTIN details, and keep them current.
• Keep your listing accurate — services, prices, durations, working hours and photos. Photos must be of your own premises and work, and you must hold the rights to them.
• Honour confirmed bookings. Respond to requests promptly and keep your availability current so customers are not offered slots you cannot serve.
• Do not ask a customer to transact outside the Platform in order to avoid Groomto fees, and do not use customer contact details for your own marketing without that customer's separate consent.
• Maintain hygiene, safety and professional standards, and comply with all applicable consumer protection, employment and health regulations.
• Commissions, subscription charges and payout schedules are as agreed in your Partner onboarding terms or as displayed in the Partner app. We may revise them with at least 30 days' prior notice; continuing to accept bookings after that means you accept the revision.
• You are responsible for your own taxes, including GST where applicable, and for invoicing customers for your Services.
• Do not solicit, incentivise or post fake reviews, and do not retaliate against a customer for an honest review.
• We may remove a listing, withhold a payout pending investigation, or suspend your account for breach of these Terms, repeated cancellations, verified safety or hygiene complaints, or suspected fraud.

10. Reviews and user content

• You keep ownership of the reviews, photos and other content you post. You grant Groomto a worldwide, royalty-free, non-exclusive licence to host, display, reproduce and adapt it for operating and promoting the Platform, for as long as you keep it posted plus a reasonable period thereafter.
• Post only content that is truthful, your own, and lawful. Do not post anything defamatory, obscene, hateful, misleading, infringing, or containing another person's private information.
• Review only visits you actually made. We may remove reviews that appear incentivised, fake or unrelated to a real booking.
• We may moderate, remove or refuse content at our discretion, but we do not undertake to monitor everything posted.

11. Prohibited conduct

Do not, and do not let anyone using your account:

• Use the Platform for anything unlawful, or for any service that is not a lawful grooming or beauty service — the Platform must never be used to offer or solicit sexual services.
• Place fake, spam or automated bookings, or create accounts in bulk.
• Harass, threaten, discriminate against or abuse any customer, Partner or Groomto staff member.
• Scrape, crawl, reverse engineer, decompile or attempt to extract source code, or bypass any rate limit, security control or authentication.
• Probe or attack our infrastructure, upload malware, or interfere with other users' access.
• Impersonate any person or business, or misrepresent your affiliation with one.
• Use our name, logo or content without written permission, except as needed to link to us.

12. Intellectual property

The Platform, including its software, design, text, graphics, the Groomto name and logo, is owned by Groomto or its licensors and protected by intellectual property law. We grant you a limited, revocable, non-transferable licence to use the apps for their intended purpose. Nothing here transfers any ownership to you. Partner names and logos remain the property of the respective Partners.

13. Third-party services

The apps rely on third-party services — the app store you installed from, our payment gateway, mapping and notification providers. Your use of those is subject to their own terms and privacy policies, and we are not responsible for their acts or omissions. Links to third-party sites are provided for convenience and are not endorsements.

14. Disclaimers

The Platform is provided "as is" and "as available". To the fullest extent permitted by law, Groomto disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free or secure, that listings are accurate, or that any Partner will meet your expectations.

We are not responsible for the acts, omissions, conduct, quality of work, injury, allergic reaction, loss or damage arising from Services performed by a Partner. Discuss allergies, sensitivities and medical conditions with the Partner before any treatment, and ask for a patch test where relevant. Nothing in the apps is medical advice.

15. Limitation of liability

To the fullest extent permitted by law, Groomto and its directors, employees and agents will not be liable for any indirect, incidental, special, consequential, punitive or exemplary loss, or for loss of profits, revenue, goodwill, data or business opportunity, however arising.

Our total aggregate liability for all claims relating to a booking or to your use of the Platform will not exceed the greater of (a) the total amount you paid to Groomto through the Platform in the three months before the event giving rise to the claim, or (b) ₹5,000.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud.

16. Indemnity

You agree to indemnify and hold Groomto harmless against claims, damages, losses and reasonable legal costs arising from your breach of these Terms, your violation of any law or third-party right, content you post, or — if you are a Partner — the Services you provide.

17. Suspension, termination and deletion

• You may stop using the Platform at any time, and delete your account from within the app or via our account deletion page.
• We may suspend or terminate your access, with notice where practicable, for breach of these Terms, suspected fraud or illegality, risk to other users, or a legal requirement.
• On termination, confirmed bookings that are already paid for will either be honoured or refunded. Partners must complete or refund every accepted booking before their account closes.
• Sections that by nature survive termination — payments owed, content licence for content still posted, intellectual property, disclaimers, liability, indemnity and governing law — continue to apply.

18. Changes to the Platform and these Terms

We may add, change or discontinue features, and we may update these Terms. Where a change is material we will notify you in the app, by email, or by updating the "Last updated" date and posting a notice. Continuing to use the Platform after a change takes effect means you accept the revised Terms. If you do not accept them, stop using the Platform and delete your account.

19. Governing law and disputes

These Terms are governed by the laws of India. Before starting formal proceedings, please contact our Grievance Officer — most issues are resolved that way. Otherwise, the courts named in the Contact section have exclusive jurisdiction, without prejudice to any right you have as a consumer to approach a consumer forum where you reside.

20. General

• If a provision is found unenforceable, the rest remains in force.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our consent; we may assign them to a successor in a merger or asset sale.
• These Terms, together with the Privacy Policy and any Partner onboarding terms, form the entire agreement between us.

21. Contact and grievances